We only offer free expedited shipping(1-2 days) to all of our customers within the United States.

We do not offer international shipping

email with the tracking details to the email address associated with your order. Our customer care team is also available to answer any questions about your delivery and can be reached using the form here Monday to Friday from 9 AM EST – 5 PM (EST).

Orders placed Monday through Friday before 1 pm (PST) with expedited service will be processed and shipped that same day with an anticipated delivery in one to two business days depending upon destination and carrier volume during the Holiday season.

If an item is damaged or faulty when delivered to you, please notify customer care as soon as possible to request an exchange or refund. Damaged or faulty items are eligible for exchange or refund up to 14 calendar days from your order ship date. If the item is still in your possession beyond 14 calendar days from your order ship date, your exchange or refund may be declined at the sole discretion of Partlow.

In the event your package is lost in transit, please contact customer care as soon as possible and we will do our best to resolve the issue and locate your delivery, or arrange for a replacement or refund. In the event your package is stolen after the carrier marks and confirms delivery, neither Partlow nor the carrier will be liable to offer a replacement or a refund for the value of the order.

We love the products we offer but if something just isn’t for you, we are pleased to accept returns on eligible items. Eligible items are those items not marked as final sale and must be received unused, unopened and undamaged within 14 calendar days of your order ship date for a full refund to the original payment method. Returns that do not meet our policy will be sent back to you without a refund.

We do not offer exchanges.

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Once your item(s) have been received and accepted, your refund will be issued. Our team typically processes returns within three business days of the delivery date. Once processed, refunds may take up to ten business days to reflect on your account due to the various processing times between payment providers.

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Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout.

Every time you add Green Package Protection to your order, Route donates to support an agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem.

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? form here

Purchased Route's Green Package Protection and looking to file a shipping issue online? form here

Route is covering the cost to neutralize shipping emissions when you add "Green Package Protection" at checkout. "Green Package Protection" Shipping includes package protection at the same cost as before, with the additional benefit that your shipment is carbon neutral. By adding Green Package Protection to your cart, you're automatically taking instant climate action – no donation required.

Route has partnered with Patch, a carbon credit marketplace, to facilitate the purchase of carbon credits to neutralize your emissions. Carbon credits represent a certified unit of carbon removal or avoidance delivered by environmental projects that can be purchased to naturally remove carbon from the air. Patch is a high-integrity carbon removal project that is vetted and certified by organizations like Gold Standard, Verra, Climate Action Reserve, and The American Carbon Registry.

If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.

Need to file a claim? File here