It may be possible to cancel your order if it has not yet been processed by our Fulfillment Team. If you do need to cancel your order, please reach out to us using the form here. We are available Monday to Friday from 9 AM EST – 5 PM EST, and we will do our best to assist you in a timely manner.

You may reach us via the form here. Monday through Friday 9 AM to 5 PM (EST)

Once your order has been placed, we are not able to modify it, and cannot combine orders or add or remove an item(s).

It may be possible to update the shipping address if your order has not yet been processed by our fulfillment team. Kindly note that during the Holiday Season our fulfillment partner works extremely efficiently to ensure your order is processed in a timely manner. We will do our best to assist you, but we are not responsible to refund or replace an order shipped with an incorrect shipping address. Please do check and confirm the address details prior to completing your order on our checkout page. If you do need to make any changes to the shipping address, please contact customer care using the form here. We are available Monday to Friday from 9 AM EST – 5 PM (EST).
Once your order is placed, it is not possible for our care team to edit the billing address.

We only offer free expedited shipping (1-2 days) to all of our customers within the United States.

We do not offer international shipping at this time.

Once your order is shipped by our fulfillment partner, you will receive a shipment confirmation email with the tracking details to the email address associated with your order. Our customer care team is also available to answer any questions about your delivery and can be reached using the form here Monday to Friday from 9 AM EST – 5 PM (EST).

Orders placed Monday through Friday before 1 pm (PST) with expedited service will be processed and shipped that same day with an anticipated delivery in one to two business days depending upon destination and carrier volume during the Holiday season.

If an item is damaged or faulty when delivered to you, please notify customer care as soon as possible to request an exchange or refund. Damaged or faulty items are eligible for exchange or refund up to 14 calendar days from your order ship date. If the item is still in your possession beyond 14 calendar days from your order ship date, your exchange or refund may be declined at the sole discretion of Partlow.

In the event your package is lost in transit, please contact customer care as soon as possible and we will do our best to resolve the issue and locate your delivery, or arrange for a replacement or refund. In the event your package is stolen after the carrier marks and confirms delivery, neither Partlow nor the carrier will be liable to offer a replacement or a refund for the value of the order.

We love the products we offer but if something just isn’t for you, we are pleased to accept returns on eligible items. Eligible items are those items not marked as final sale and must be received unused, unopened and undamaged within 14 calendar days of your order ship date for a full refund to the original payment method. Returns that do not meet our policy will be sent back to you without a refund.

Exchanges are available pending product availability.

• Please please reach out to us using the form here to start a return. Please include your Order ID, the item(s) you wish to return and the reason for your return.
• Once your return is authorized, you’ll receive a shipping label via email. Securely pack the item(s) in its original packaging. Drop off your package at your local shipping provider as soon as possible to ensure your item(s) arrive at our warehouse no later than 14 calendar days from your original order ship date.
• Returned item(s) are inspected closely before returning to our inventory for quality control purposes. During this time, your return is considered in progress

Once your item(s) have been received and accepted, your refund will be issued. Our team typically processes returns within three business days of the delivery date. Once processed, refunds may take up to ten business days to reflect on your account due to the various processing times between payment providers.